Shipping policy

SHIPPING POLICY — Haïcollect

Last updated: July 31, 2026

Overview

Thank you for shopping at Haïcollect. We want to make sure your order arrives safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–2 business days after payment is confirmed
Orders placed on weekends or holidays will be processed the next business day
You will receive an email confirmation once your order has been placed
You will receive a second email with tracking information once your order has shipped

Shipping Times

Destination	Estimated Delivery Time
United States	7–15 business days
Canada	10–20 business days
International	14–25 business days

Please note: These are estimated delivery times and may vary due to carrier delays, customs processing, or high-volume periods (holidays, sales events).

Shipping Costs

Shipping costs are calculated at checkout based on your location and order total.

Free shipping may be available on qualifying orders (shown at checkout)
Expedited shipping options may be available for select destinations

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package directly on the carrier's website.

If you have not received tracking information within 5 business days of your order, please contact us at support@haicollect.com

Customs, Duties & Taxes

For international orders:

Customs fees, import duties, and taxes are not included in our prices
These charges are the responsibility of the customer
Haïcollect is not responsible for delays caused by customs processing

Lost or Stolen Packages

Haïcollect is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost in transit (not yet delivered), please contact us and we will work with the carrier to resolve the issue.

Wrong Address

Please double-check your shipping address before placing your order. Haïcollect is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@haicollect.com— we will do our best to correct it before the order ships.