Privacy policy

Privacy Policy — Haïcollect

Last updated: July 31, 2026

1. Introduction

Haïcollect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit haicollect.com and make a purchase from us.

Please read this policy carefully. By using our website, you agree to the terms described below.

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our site.

Information You Provide:

Personal identifiers: name, email address, phone number, billing and shipping address
Payment information: credit/debit card details, Apple Pay or Google Pay tokens (processed securely we never store full card numbers)
Account information: password and preferences if you create an account
Communications: messages you send us via contact forms or email

Information Collected Automatically:

Device & browser data: IP address, browser type, operating system
Usage data: pages visited, time spent on site, links clicked
Cookies and tracking technologies: used for site functionality, analytics, and advertising (see Section 6)

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and tracking information
Respond to your questions and customer service requests
Send promotional emails and offers (only if you opt in)
Improve our website, products, and services
Run targeted advertising campaigns (e.g., Facebook, Instagram ads)
Prevent fraud and ensure the security of our platform
Comply with legal obligations

4. Sharing Your Information with Third Parties

We do not sell your personal information. However, we share data with trusted third parties to operate our business:

Third Party	Purpose
Shopify Inc.	E-commerce platform, checkout, and payment processing
Apple Pay / Google Pay	Secure digital wallet payment processing
Facebook / Meta	Advertising, remarketing, and analytics (Facebook Pixel)
Google Analytics	Website traffic and behavior analytics
Shipping carriers (e.g., USPS, FedEx)	Order fulfillment and delivery
Suppliers / Dropshipping partners	Order fulfillment

Each of these parties has their own privacy policy governing how they handle your data.

5. Facebook Pixel & Remarketing Ads

We use the Facebook Pixel on our website. This tool allows us to:

Measure the effectiveness of our Facebook and Instagram ads
Show you relevant ads based on your visit to our site (remarketing)
Build audiences for future advertising campaigns

The Facebook Pixel may collect your IP address, browser information, and pages you visit on our site. You can opt out of Facebook ad targeting by visiting facebook.com/adpreferences.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our site. Types of cookies we use:

Essential cookies: required for the site to function (e.g., shopping cart, checkout)
Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics)
Marketing cookies: used to deliver relevant ads (e.g., Facebook Pixel)

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Order information is typically retained for up to 5 years.

8. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

Access: request a copy of the data we hold about you
Correction: ask us to correct inaccurate information
Deletion: request that we delete your personal data
Opt-out: unsubscribe from marketing emails at any time using the link in any email we send
Data portability: request your data in a structured, commonly used format

To exercise any of these rights, contact us at: support@haicollect.com

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of your data. We do not sell your personal data.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Security

We take reasonable measures to protect your information, including SSL encryption on all pages and secure payment processing through Shopify and trusted payment providers. However, no method of transmission over the internet is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.