Refund policy

REFUND POLICY — Haïcollect

Last updated: July 31, 2026

Our Commitment

At Haïcollect, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must be:

  • Unused and in its original condition
  • In the original packaging
  • Accompanied by proof of purchase (order confirmation email)

The following items are not eligible for return:

  • Items that have been opened, used, or damaged by the customer
  • Sale or clearance items (marked as final sale)
  • Gift cards

How to Request a Return

  1. Email us at support@haicollect.com with your order number and reason for return
  2. We will respond within 1–2 business days with return instructions
  3. Ship the item back to the address we provide
  4. Once we receive and inspect the item, we will process your refund

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refunds

Once your return is received and inspected, we will notify you by email. If approved:

  • Your refund will be processed to your original payment method
  • Refunds typically appear within 5–10 business days depending on your bank or card provider
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@haicollect.com with:

  • Your order number
  • A photo of the damaged or defective item

We will send a replacement or full refund at no additional cost to you.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original and place a new order.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company — it may take additional processing time
  3. If you've done all of the above and still have not received your refund, contact us at support@haicollect.com

Contact Us

Haïcollect 📧 selidorwiderson34@gmail.com 🌐 haicollect.com